Refunds & Returns

Refunds & Returns Policy

Return Eligibility

We accept returns within 30 days of delivery for most items in their original condition and packaging. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Downloadable products
Personalized items
Sale items (unless defective)
Intimate apparel and swimwear

Return Process

Contact our customer service team at support@example.com to request a return authorization.
Pack the item securely in its original packaging if possible.
Include your order number and return reason with your package.
Ship the item to the address provided in your return authorization.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved, your refund will be processed to the original method of payment within 5-7 business days. Please note that it may take an additional 2-5 business days for the refund to appear in your account, depending on your financial institution.

Exchanges

If you need to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at support@example.com. Please include photos of the damaged item and packaging.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. If you received a damaged, defective, or incorrect item, we will provide a prepaid shipping label for your return.

Refunds & Returns

We stand behind every piece we send your way. If something isn't quite right, we're here to make it easy.

Return Eligibility

We accept returns within 30 days of delivery for most items in their original condition and packaging. Your item should be unused, in the same condition as received, and in its original packaging.

Items We Can't Accept Back

A few exceptions:

Gift cards
Downloadable products
Personalized items
Sale items (unless defective)
Intimate apparel and swimwear

How to Return

Reach out to our team at support@example.com to start your return.
Pack your item securely in its original packaging if you have it.
Include your order number and reason for return.
Ship to the address we provide—we'll send you a label if needed.

Your Refund

Once we receive and inspect your return, we'll let you know right away. If approved, your refund processes to your original payment method within 5–7 business days. Your bank may take another 2–5 business days to show it in your account.